— Microsoft CSP Indirect Reseller · Dubai

Microsoft Partner in Dubai — Cloud & IT Solutions for UAE Businesses

An independent look inside your Microsoft 365 tenant, written down, ranked by risk — with the cost of fixing each item.

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— The basics

What Is a Microsoft 365 Tenant Assessment?

A structured review of your Microsoft 365 environment against a defined checklist — security configuration, identity, devices, data sharing, licence allocation and administrative practice. It produces a written report, not a verbal opinion in a meeting.

It is deliberately an audit rather than a sales exercise. You keep the report whether or not you engage us to fix anything, and it is written so another provider could act on it.

Assessment output

  • Written report

Yes

  • Findings ranked by risk

Yes

  • Indicative cost to fix

Yes

  • Obligation to proceed

None

— Symptoms

7 Signs Your Microsoft 365 Tenant Needs a Health Check

Four practice areas, one accountable partner. Each starts with an assessment and ends with something measurable
Nobody knows who has admin
Global admin was handed out during setup and never reviewed since.
Licences do not match headcount
Finance is paying for seats HR has no record of.
MFA is 'mostly' enabled
Which means some accounts — often the oldest and most privileged — are not covered.
Files are shared with 'anyone'
Links created years ago, still live, still open to whoever holds them.
Staff still email attachments
A sign SharePoint was never structured, so nobody uses it.
Unknown devices reach company mail
No device compliance policy, so any phone with a password works.

— Scope

What We Audit in Your Microsoft 365 Environment

Area

What we check

Identity

MFA coverage, legacy authentication, admin roles, guest accounts, stale accounts

Conditional Access

Policy coverage, exclusions, break-glass accounts, gaps in enforcement

Devices

Intune enrolment, compliance policies, encryption status, unmanaged devices with access

Email security

PF, DKIM, DMARC, anti-phishing policy, forwarding rules to external addresses

Data & sharing

External sharing settings, anonymous links, over-permissioned SharePoint sites

Licensing

Assigned vs active users, plan fit by role, duplicate or redundant add-ons

Backup & recovery

Retention settings, third-party backup, and what could actually be restored

— The metric

Microsoft Secure Score — What It Means & How to Improve It

Secure Score is Microsoft’s measurement of your security configuration against recommended practice. It is genuinely useful as a direction of travel — and genuinely misleading if treated as a target in itself.

  • Some recommendations do not apply to your business; ignoring them deliberately is correct
  • A high score with unmanaged devices reaching company data is a false comfort
  • The value is in the movement and the reasoning, not the number on the dashboard
  • We record which recommendations we rejected and why, so the decision is auditable

Typical improvement path

  • Baseline at assessment

51%

  • After identity work

74%

  • After device compliance

88%

  • Steady state

Reviewed quarterly

— Deliverable

What You Get: The Assessment Report

Four practice areas, one accountable partner. Each starts with an assessment and ends with something measurable
Findings by risk
Each item rated high, medium or low, with what could actually happen if it is ignored.
Effort and cost to fix
Indicative time and price per item, so you can budget rather than guess.
Prioritised action plan
What to do this week, this quarter, and this year — in that order.
Yours to keep
Written so any competent provider can act on it. No obligation to use us.

— After the report

How the Tenant Assessment Leads to Better Security & Performance

1

Quick wins

Usually identity: MFA gaps closed, legacy authentication blocked, admin roles reduced. Days, not weeks.

2

Structural fixes

Device compliance, sharing policy and SharePoint permissions. A scoped project.

3

Cost recovery

Licence right-sizing, which frequently offsets a meaningful part of the remediation cost.

4

Steady state

Quarterly re-assessment so the posture does not quietly drift back.

— Common questions

Microsoft partner in Dubai — FAQs

A CSP is a Microsoft-authorised partner licensed to sell, provision and support Microsoft cloud subscriptions on Microsoft’s behalf. In Dubai that means your Microsoft 365 and Azure subscriptions are bought, billed and supported through a local company rather than directly from Microsoft’s website — with the partner acting as first line of support and holding the commercial relationship.

Buying direct gives you a subscription and a self-service portal. Buying through a CSP gives you the same licences plus local billing in AED, monthly or annual terms, the ability to add and remove seats mid-cycle, and a partner who configures and supports the tenant. The licence itself is identical — the difference is everything around it.

Yes. Serviona Information Technology Solutions FZCO operates as a Microsoft CSP Indirect Reseller from Dubai CommerCity Free Zone, transacting through authorised regional distributors including Mindware, BPS and Logicom.

Microsoft 365 across the Business and Enterprise families, Microsoft 365 Copilot, Exchange Online, SharePoint, Teams and Teams Phone, Microsoft Intune, the Microsoft Defender family, Microsoft Entra ID, Microsoft Purview, and Microsoft Azure subscriptions.

Yes. Deployment engagements include a post-go-live support window, and ongoing coverage is available through Managed IT Support — helpdesk, monitoring, patching, licence management and reporting under a defined SLA.

Start with a free IT review. We look at what you own today, what your team actually uses, and where the gaps are. You get a short written summary with a recommended plan, licence mix and timeline before any commitment.