Ongoing support to manage, secure, and optimize your Microsoft cloud environment across Microsoft 365, Azure, licensing, configuration, administration, and related cloud services.
Overview
Managed Cloud Support is an ongoing service designed to help businesses operate, maintain, secure, and optimize their Microsoft cloud environment after deployment. Depending on your environment, support can include Microsoft 365 administration, Azure assistance, licensing and subscription management, identity and access configuration, security settings, service changes, troubleshooting, and ongoing optimization. Serviona provides a single point of contact for your Microsoft cloud environment, helping ensure services remain properly configured, secure, and aligned with your business requirements.
| Feature | Fully Managed Cloud Support | Co-Managed Cloud Support |
|---|---|---|
| Best for | Businesses that want Serviona to manage their Microsoft cloud environment | Businesses with an internal IT team that needs additional Microsoft cloud expertise and support |
| Microsoft 365 Administration | Serviona manages day-to-day Microsoft 365 administration | Responsibilities are shared with your internal IT team |
| Identity & Access | Serviona manages agreed Microsoft Entra ID, MFA, Conditional Access and access changes | Serviona supports your team with configuration, reviews and complex changes |
| Security Administration | Serviona manages agreed Microsoft security settings, policies, alerts and recommendations | Your team handles day-to-day administration with specialist support from Serviona |
| Licensing & Subscriptions | Serviona assists with licensing, assignments, subscription changes and optimization | Serviona supports your team with licensing decisions and subscription management |
| Cloud Service Changes | Serviona handles agreed configuration and service changes | Changes are handled jointly or by Serviona when specialist assistance is required |
| Migration & Deployment | Serviona leads Microsoft cloud migration and deployment projects | Serviona leads or supports projects alongside your internal IT team |
| Reviews & Optimization | Ongoing reviews, recommendations and optimization of the Microsoft cloud environment | Periodic reviews and specialist recommendations to support your internal IT team |
Microsoft 365
Serviona provides ongoing management and support across your Microsoft 365 environment, helping keep services properly configured, secure, and aligned with your business needs.
With licensing, administration, security, and ongoing support managed through one Microsoft cloud partner, customers have a single point of contact for their Microsoft 365 environment.
A high-level review of your current Microsoft cloud environment, priorities, and support requirements.
We define the Microsoft services in scope, responsibilities, support model, and commercial terms.
We establish the required Microsoft administrative access, review existing configurations, document the environment, and agree on support and change-management procedures.
Serviona begins ongoing administration, configuration support, security reviews, licensing assistance, service changes, and regular optimization of your Microsoft cloud environment.
Serviona’s Managed Cloud Support is designed for UAE small and mid-sized businesses that want reliable ongoing management of their Microsoft cloud environment without building a large internal cloud team. Whether you are launching a new business, expanding your Microsoft 365 environment or strengthening security and governance, Serviona can provide the ongoing administration, configuration, licensing, security, and optimization support needed to keep your Microsoft cloud services running effectively. Our service can be delivered as a fully managed model or alongside your existing IT team, depending on your internal capabilities and support requirements.
Microsoft Tenant Assessment
Review your Microsoft 365 tenant, licensing, configuration, and security, with clear findings and prioritized recommendations.
Microsoft 365 Migration
Move email, files, and business data to Microsoft 365 through a planned, low-disruption migration.
Deployment & Adoption
Configure and roll out Microsoft 365, then help your team adopt the tools effectively.
Licensing & Subscription Management
Right-size licenses, manage renewals, and control costs across your Microsoft environment.
Book Your Free 30-Minute Microsoft Review
Not sure whether your current Microsoft environment is configured effectively or where to start? Our free 30-minute consultation provides a no-obligation review of your current setup, with a written summary of the top three priorities we recommend addressing first.
Managed Cloud Support is an ongoing service that helps businesses manage, secure, maintain, and optimize their Microsoft cloud environment across Microsoft 365, identity, security, licensing, and related services.
Depending on your environment and agreed scope, support can include Microsoft 365 administration, Azure assistance, identity and access management, security configuration, licensing and subscription management, service changes, troubleshooting, and ongoing optimization.
With Fully Managed Cloud Support, Serviona takes responsibility for the agreed Microsoft cloud administration and support activities. With Co-Managed Cloud Support, Serviona works alongside your internal IT team and provides additional expertise and support where needed.
Yes. Serviona can review your existing Microsoft environment, understand the current configuration, and define an ongoing support scope based on your Microsoft 365, Azure, security, identity, and licensing requirements.
Yes. Serviona can assist with Microsoft licensing decisions, user assignments, subscription changes, renewals, and ongoing license optimization as part of the managed service.
