Serviona is a Microsoft Cloud Partner based in Dubai, participating in the Microsoft Cloud Solution Provider (CSP) program as an indirect reseller. We provide Microsoft cloud licensing, deployment, and support services to businesses in the UAE. Our Microsoft partner profile can be independently verified through Microsoft Marketplace.
Microsoft Cloud Expertise
Licensing, migrations, deployment, and management of Microsoft cloud solutions.
UAE-Based Support
Dedicated support, local billing, and expert guidance for UAE businesses.
Secure & Optimized IT
Reduce risk, improve productivity, and maximize the value of your Microsoft investment.
The Overview
Serviona is a UAE-based Microsoft Cloud Partner participating in the Microsoft Cloud Solution Provider (CSP) program. We work directly with UAE businesses to license, deploy, secure, and support Microsoft 365 and Azure, providing a single point of contact for their Microsoft cloud requirements. Our Microsoft partner presence can be independently verified through Microsoft, and we can establish the required Partner Center relationship with customers as part of the onboarding process.
A Microsoft Cloud Partner is a company that participates in Microsoft’s partner ecosystem and helps customers plan, purchase, deploy, manage, and support Microsoft cloud solutions. Partners can provide services across Microsoft 365, Azure, Teams, SharePoint, Copilot, Microsoft security solutions, and other Microsoft technologies. For businesses, working with a Microsoft partner can provide access to technical expertise, licensing guidance, deployment and migration services, security configuration, user adoption support, and ongoing technical assistance.
More Than License Reselling
A Clear Microsoft Partner Relationship
The Microsoft Cloud Solution Provider (CSP) program enables approved Microsoft partners to provide Microsoft cloud subscriptions alongside licensing guidance, deployment assistance, billing, and ongoing support. See how to buy Microsoft through Serviona as your CSP in Dubai.
| Buying Direct from Microsoft | Buying Through Serviona (CSP) | |
|---|---|---|
| Licensing | Purchase and manage Microsoft licenses directly | Microsoft licensing with guidance and recommendations |
| Billing | Microsoft billing and payment options | AED billing with FTA-compliant invoices |
| Subscription Management | Self-managed through Microsoft portals | Serviona can assist with license and subscription management |
| Deployment & Configuration | Self-managed or separately arranged | Deployment and configuration assistance available |
| Support | Microsoft support channels | Serviona first-line support, with escalation through the CSP channel when required |
| User & License Changes | Managed by your administrators | Managed by your administrators, with assistance available from Serviona |
| Tenant Control | Your organization controls its Microsoft tenant | Your organization continues to control its Microsoft tenant |
| Security & Best Practices | Managed by your organization | Guidance on Microsoft security configuration and recommended practices |
| Migration Services | Self-managed or provided by a separate service provider | Migration planning and implementation assistance available |
| Local Presence | Microsoft's global service and support channels | UAE-based commercial and technical support |
Serviona operates as a Microsoft CSP Indirect Reseller. Customers receive AED billing and UAE-based support from Serviona while continuing to use and control their own Microsoft tenant.
Not sure whether your current Microsoft environment is configured effectively or where to start? Our free 30-minute consultation provides a no-obligation review of your current setup; with a written summary of the top three priorities we recommend addressing first.
Buying Microsoft cloud services directly gives you access to Microsoft products and support channels. Working with a Microsoft Cloud Partner can add another layer of value through licensing guidance, deployment, configuration, migration, security, adoption, and ongoing support tailored to your business.
Serviona works with businesses across the UAE to deploy and manage Microsoft cloud solutions with local requirements in mind. We help customers configure Microsoft 365 and Azure for secure access, collaboration, data protection, and day-to-day operations, while providing local support and practical guidance throughout the process. From initial setup and migration to ongoing administration and support, Serviona provides a UAE-based point of contact for your Microsoft cloud environment.
Professional Services
Food & Beverage
Real Estate Development
Logistics & Trading
Education
Retail & Hospitality
Consultancy & Management
Media & Telecommunication
A short conversation to understand your business, users, requirements, and current Microsoft environment.
We review your existing environment and licensing, or recommend the right starting point for a new deployment.
We configure licensing, tenant services, identity, security, and any required migration based on the agreed plan.
We provide user guidance, training, and documentation to help your team get the most from Microsoft 365.
After go-live, ongoing administration and technical support are available through our Managed Support services.
Book Your Free 30-Minute Microsoft Review
Not sure whether your current Microsoft environment is configured effectively or where to start? Our free 30-minute consultation provides a no-obligation review of your current setup, with a written summary of the top three priorities we recommend addressing first.
Yes. Serviona participates in Microsoft’s partner ecosystem and operates in the Cloud Solution Provider (CSP) program.
Serviona’s Microsoft partner presence can be independently verified through Microsoft’s Marketplace and Partner Center relationships. When purchasing through Serviona, the required CSP reseller relationship is established through Microsoft Partner Center as part of onboarding.
Serviona provides licensing and related services for Microsoft cloud solutions including Microsoft 365, Security and Azure, with support for areas such as deployment, migration, identity, security configuration, collaboration, user adoption, and ongoing administration.
Not necessarily. Microsoft CSP pricing depends on the product, subscription term, currency, and partner commercial model. The main value of working with Serviona is the additional licensing guidance, local billing, deployment assistance, subscription management, and support provided around the Microsoft services.
Yes. Serviona can provide post-deployment assistance and ongoing managed support, including administration, troubleshooting, license management, and escalation through the CSP channel when required.
